{"id":601,"date":"2017-09-18T19:37:39","date_gmt":"2017-09-18T23:37:39","guid":{"rendered":"https:\/\/caaplaurentides.org\/?page_id=601"},"modified":"2020-10-01T13:53:40","modified_gmt":"2020-10-01T17:53:40","slug":"about","status":"publish","type":"page","link":"https:\/\/caaplaurentides.org\/en\/about\/","title":{"rendered":"About"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22&#8243;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243;]<strong>We believe that unsatisfactory experiences should be identified. Making a complaint is a constructive way to exercise your rights and improve the quality of care and services in the health and social services network.<\/strong><\/p>\n<h2>Mission<\/h2>\n<p>We assist and support anyone who wishes to file a complaint against any institution or organization that is part of the public health and social services network. Our objective is to ensure users\u2019 rights are respected.<\/p>\n<p>To do so, the CAAP informs, advises, and offers direct assistance to individuals throughout the complaint process. <a href=\"https:\/\/caaplaurentides.org\/en\/assistance-support\/\">See our services.<\/a><\/p>\n<blockquote><p><strong>Our role is not to handle your complaint, but to help you through the complaint process.<\/strong><\/p><\/blockquote>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/caaplaurentides.org\/en\/assistance-support\/&#8221; button_text=&#8221;Our services&#8221; _builder_version=&#8221;3.16&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][et_pb_text _builder_version=&#8221;3.27.4&#8243;]<\/p>\n<blockquote>\n<p><strong><\/strong><\/p>\n<\/blockquote>\n<h2>The CAAP<\/h2>\n<ul>\n<li>Acts as a tool to facilitate communication and conciliation with stakeholders throughout the process<\/li>\n<li>Fosters a more egalitarian relationship between users and the network<\/li>\n<li>Guides and supports users so they feel heard<\/li>\n<\/ul>\n<p>The CAAP &#8211; Laurentides is an independent community organization. <a href=\"https:\/\/caaplaurentides.org\/en\/2018\/04\/25\/independent-of-the-health-and-social-services-network\/\">Learn more here.<\/a><\/p>\n<h2>History<\/h2>\n<p>Complaints assistance and support services (SAAPs) were created in 1994 to establish a more transparent and efficient complaints mechanism.<\/p>\n<p>In 2004, the SAAP for the Laurentides region left Centre d\u2019action b\u00e9n\u00e9vole d&#8217;Argenteuil and adopted the name Centre d\u2019assistance et d\u2019accompagnement aux plaintes (CAAP) des Laurentides. Volunteers were replaced by salaried advisors.<\/p>\n<p>For nearly 25 years, the CAAP has worked with community organizations in the region to encourage all stakeholders to improve the quality of health and social services.<\/p>\n<h2>Our Members<\/h2>\n<p>The CAAP is a non profit organization that relies on the voluntary support of member organizations and individuals. By supporting its mission, members help create an influential network with a common vision where people can exchange ideas and collaborate. You could be a CAAP member too! It\u2019s free.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/caaplaurentides.org\/en\/2018\/03\/01\/become-a-member\/&#8221; button_text=&#8221;Lean more&#8221; _builder_version=&#8221;3.16&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;3.25&#8243;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243;]<\/p>\n<h2><span lang=\"EN-US\">Team<\/span><\/h2>\n<p><span lang=\"EN-US\">Mich\u00e8le Viau, Administrative Assistant<\/span><\/p>\n<p>Julie Sirois, Advisor<\/p>\n<p><span>Serge Pratte<\/span>, Advisor<\/p>\n<p><span lang=\"EN-US\">St\u00e9phanie B\u00e9rard, Executive Director<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243;]<\/p>\n<h2><span lang=\"EN-US\">Board of Directors*<\/span><\/h2>\n<p><span lang=\"EN-US\"><span>Claudette Jolin<\/span>, President<\/span><\/p>\n<p><span lang=\"EN-US\"><span>Dolly Demitro<\/span>, Vice-President <\/span><\/p>\n<p><span lang=\"EN-US\"><span>Bibiane Lebel<\/span>, Secretary<\/span><\/p>\n<p><span lang=\"EN-US\"><span>Johanne Paquette<\/span><\/span>, Treasurer<\/p>\n<p><span lang=\"EN-US\"><span><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243;]<\/p>\n<h2><span lang=\"EN-US\">Annual Reports<\/span><\/h2>\n<p><span lang=\"EN-US\">2017\u20132018 Annual Report (in french)<\/span><span style=\"font-size: 16px;\"><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We believe that unsatisfactory experiences should be identified. Making a complaint is a constructive way to exercise your rights and improve the quality of care and services in the health and social services network. Mission We assist and support anyone who wishes to file a complaint against any institution or organization that is part of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"_links":{"self":[{"href":"https:\/\/caaplaurentides.org\/en\/wp-json\/wp\/v2\/pages\/601"}],"collection":[{"href":"https:\/\/caaplaurentides.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/caaplaurentides.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/caaplaurentides.org\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/caaplaurentides.org\/en\/wp-json\/wp\/v2\/comments?post=601"}],"version-history":[{"count":36,"href":"https:\/\/caaplaurentides.org\/en\/wp-json\/wp\/v2\/pages\/601\/revisions"}],"predecessor-version":[{"id":1522,"href":"https:\/\/caaplaurentides.org\/en\/wp-json\/wp\/v2\/pages\/601\/revisions\/1522"}],"wp:attachment":[{"href":"https:\/\/caaplaurentides.org\/en\/wp-json\/wp\/v2\/media?parent=601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}