Users can also report certain situations to the CAAP if they feel that the rights of one or more users have not been respected. Anyone can notify the CAAP of such a situation. If the person wishes, they can remain anonymous. A good example of this type of reporting is...
The information on file may answer questions you have about care and services provided and may help you understand a situation that concerns you.read more
CAAPs are independent of the health and social services network.read more
By supporting the mission of CAAP-Laurentides, you are helping to create a network of influence.read more
The office of a service quality and complaints commissioner is like a “complaints desk” at a public institution within the health and social services network.read more
To get an idea of the process from start to finish!read more
The system that ensures quality control of services in the network.read more
Privacy · Respect · Autonomy · Openness · Quality · Accessibilityread more